Descriptor :   Turn dreaded conversations into ones that improve your relationship.  Don't lie awake practicing what to say - instead learn the foolproof scripting technique.
 

* Use the "Ladder of Inference" to avoid and resolve conflict

* Learn the "5 Styles of Dealing with Conflict" and which ones to use

   for each specific situation

* Principles for successful difficult conversations
* Find out how to diffuse anger in others 
* Create safety in conversations
* 3 Reasons difficult conversations fail
* Five myths about conflict