Coming Up on May 6, 2017! "Handle Difficult Conversations with Confidence"
Descriptor : Turn dreaded conversations into ones that improve your relationship. Don't lie awake practicing what to say - instead learn the foolproof scripting technique.
* Use the "Ladder of Inference" to avoid and resolve conflict
* Learn the "5 Styles of Dealing with Conflict" and which ones to use
for each specific situation
* Principles for successful difficult conversations
* Find out how to diffuse anger in others
* Create safety in conversations
* 3 Reasons difficult conversations fail
* Five myths about conflict